Features

Devices

KoalaSafe controls devices that are connected to it via WiFi or Ethernet cable. Once a device is connected it will appear in the devices list. KoalaSafe will attempt to discover the name of connected devices, restarting the device whilst connected to KoalaSafe can help speed up the process.

View devices

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The devices list allows you to view all the devices that have been connected to the KoalaSafe and their current status; Connected or Disconnected. Each device shows it’s name and it’s hardware address (MAC) that can be used to identify the device. The WiFi symbol next to a device denotes that the device is connected via WiFi.

  1. Tap Home home_icon on the navigation bar
  2. Tap Devices devices_icon in the title bar

View device

  1. Follow the instructions to View devices.
  2. Tap a device to view it’s details

Status

Shows an icon indicating that the device is currently Connected device_connected_icon or Disconnected device_disconnected_icon to the KoalaSafe.

Device name

If you have named the device manually this will be displayed. Otherwise, If KoalaSafe has been able to detect the hostname of the device this will be displayed. If no name has been given to the device and KoalaSafe has not yet detected the hostname, NoName combined with the device’s mac address will be used.

Mac

This is the device’s identifier, also know as it’s hardware address. It is used to uniquely identify the device on the network and can be found in the devices Settings.

Connection History

The graph shows the times the device has been connected to the KoalaSafe (rounded up the hour) and is useful for identifying if the device has been off the KoalaSafe for awhile or if the device has been at home when it should not have been.

Note

It does not indicate Internet Usage and modern devices will go to sleep when not used so gaps may appear even though the device is at home.

Edit device name

  1. Follow the instructions to View a device.
  2. Tap the Edit edit_icon
  3. Tap Edit Name
  4. Enter the new device name and tap Set

Delete device

A device that is no longer going to be used on KoalaSafe can be deleted. It will re-appear when next connected to the KoalaSafe.

  1. Follow the instructions to View a device.
  2. Tap the Edit edit_icon
  3. Tap Delete

Move device

  1. Follow the instructions to View a device.
  2. Tap the Edit edit_icon
  3. Tap Move
  4. A screen listing the other profiles appears
  5. Tap the Profile name you want the device assigned

Multiple devices can be moved into a profile form the profile device screen (link)

Note

If your child’s computer uses both WiFi and an Ethernet cable, each of these will show up as different devices in the device list. It is usually best to make sure both devices are in the same profile.

Profiles

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Profiles allow you to apply the same settings to a group of devices. For example you may group the devices your younger children use into one profile and the devices your older children use into another, each profile would have a different schedules and filters. Devices can be moved between profiles and will take on the settings of the profile it is currently part of.

The current list of profiles is accessed by choosing the Home screen home_icon from the navigation bar.

Each profile in the list displays the chosen icon, the number of devices currently assigned to the profile and a status icon that represents the current state of the profile.

primary_filter_icon Internet On (Primary Filter)

homework_filter_icon Internet On (Homework Filter)

internet_off_icon Internet Off

Everyone else Profile

The default profile is initially called “Everyone else”, when a device is first connected to the KoalaSafe it will automatically be assigned to this profile. This profile can not be deleted.

Important

It is recommended that this profile have strict restrictions and devices are moved into other profiles.

Create a New Profile

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  1. On the Home screen, tap on +.
  2. On the Create Profile screen, enter the Profile Name.
  3. Enter the age in the Age field. This age will be used to set the default filtering rules for that age group.
  4. Select an icon.
  5. Tap on Create Profile.

The Create Profile button creates the profile and displays the ‘New profile created’ message.

  1. Tap on OK to clear the message.

Edit a profile

  1. On the Home screen, tap the profile you want to edit.
  2. Tap on Edit edit_icon.
  3. Tap on Tap on Edit in the action menu

The Edit button will direct you to the Edit Profile screen.

  1. On the Edit Profile screen, edit the applicable fields and then tap on the Tap on Edit Profile button.

When you tap on the Edit Profile button, the user profile will be updated and the updated information will be displayed on the Home screen.

Delete a Profile

  1. On the Home screen, tap the Profile you want to delete.
  2. Tap on Edit edit_icon.
  3. Tap on the Delete.

The Delete button removes the user profile from the Home screen and moves all devices in that profile into the ‘Everyone else’ profile.

Adding devices to a profile

  1. On the Home screen, tap the Profile you want to add devices to.
  2. Tap Devices
  3. Tap the + icon and a list of devices that are not currently in this profile will appear
  4. Select the devices you want to be in this profile
  5. Tap the Move button

The selected devices will now appear in the devices list of this profile. They will have been unassigned from whichever profile they were previously in and will now obey the rules defined in the current profile.

Parent Mode

When Parent mode is enabled for a profile it will, for the selected period of time, remove all monitoring, filtering and time limits. It is designed for parents that share devices with their children. When the parent wishes to use the device they can enable parent mode for unrestricted and unmonitored internet usage.

  1. Tap Home home_icon
  2. Tap the Profile you want to enable Parent Mode for.
  3. Tap the Parent Mode toggle to the On position toggle_on
  4. A screen will appear allowing you to choose the length of time for this profile to be in Parent Mode

Filtering

KoalaSafe provides domain based filtering, it does not provide url or keyword filtering, and by default is a Blacklist based system (although it can be configured as a Whitelist based system.

KoalaSafe does its best to keep filters up-to-date. We source data from multiple providers and from the KoalaSafe network, making our filters some of the best on the market. However, no filter will catch all sites and thus our filtering is on a ‘reasonable endeavours’ basis.

Whitelist vs Blacklist

By default KoalaSafe is a Blacklist system, where the entire internet is allowed except for blocked categories and apps such as Social Media or YouTube. KoalaSafe can be used as a Whitelist system by blocking all categories including the category Uncategorised which is all the sites KoalaSafe is yet to put into a category. Whitelisting can be more work as each app or site will use multiple other sites and each of those need to be allowed in order for the main site to work. To help with this we strongly recommend not blocking the Category Web Support which is a collection of sites that support other sites such as CDN’s. For more information on finding sites that are being blocked see Usage History

Filters

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Filters group together a series of rules about what apps/sites are allowed and which are blocked, as well as some settings about how this is done. KoalaSafe uses two filters per profile, Primary for general internet usage, and Homework for homework mode. Whenever the internet is on through KoalaSafe one of these Filters is in effect.

View a filter

  1. Navigate to the Profile you want to modify
  2. Tap Filters
  3. Tap the filter Primary or Homework you want to modify

Filter Category

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KoalaSafe categorises the billions of domains that apps and sites use and groups them into Categories such as Social Media or Adult. Each of these categories can be allowed or blocked and this in turn allows or blocks all the apps/sites in that category. So if you don’t want your child accessing any Adult sites (which is always blocked by default) you would leave that category blocked.

Block a Category

  1. Follow the instructions to View a filter.
  2. Tap on Categories
  3. Tap the Category you wish to block
  4. Tap the toggle to the Off Position toggle_off
  5. The status should now read Blocked, all sites and apps in this category are no longer accessible.

Allow a Category

  1. Follow the instructions to View a filter.
  2. Tap on Categories
  3. Tap the Category you wish to allow
  4. Tap the toggle to the On Position toggle_on
  5. The status should now read Allowed, all sites and apps in this category are accessible when the current filter is in effect.

App Profiles

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KoalaSafe creates app profiles for popular and complex apps, that allows you to block or allow them with a simple toggle (rather than adding multiple custom sites).

View Category App Profiles

  1. Follow the instructions to View a filter.
  2. Tap on Categories
  3. Tap the Category you wish to view the App Profiles for
  4. If the category contains App Profiles they will be listed. Each App Profile allows displays the minimum age requirement for using the app.

Allow an App

  1. Follow the instructions to View Category App Profiles.
  2. Tap on the App Profile you wish to allow
  3. Tap Allow on the action menu that appears
  4. The status should now read Allowed, the app is now accessible when this filter is in effect

Block an App

  1. Follow the instructions to View Category App Profiles.
  2. Tap on the App Profile you wish to block
  3. Tap Block on the action menu that appears
  4. The status should now read Blocked, the app is now no longer accessible.

Third Party Integrations

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KoalaSafe integrates with a number of apps/sites that provide filtering inside their products. By tapping on the App Profile options are than the standard Allow or Block will be present.

YouTube

YouTube provides 3 modes of filtering; Off, Moderate and Strict. There is no official guidelines as to what type of content each of the filter modes block.

Search Engines

Both Bing and Google provide SafeSearch filters that are designed to filter out mature content making it harder for children to find inappropriate material.

Filter Settings

Filter Mode

All parental controls are a delicate balance between freedom and security, KoalaSafe allows you to change the security level of the filter to suit the needs of your family. The filter mode controls how we block, not what we block.

If an app/site is not working but has been allowed (such as Netflix) try enabling Low Filter Mode. If an app/site is blocked but still being accessed try enabling High Filter Mode.

Custom Sites

A KoalaSafe filter category enables the blocking or allowing of all known apps/sites of that type. Custom Sites allow a finer grain of control. You may want to block Social Media sites in general, but allow a particular site you deem appropriate that has no App Profile yet, this can be done with Custom Sites.

Note

Custom sites do not use wildcards, they use domain hierarchy. For example entering a site of google.com, includes all sub-domains that include google.com i.e. www.google.com and chat.google.com

Allow a custom site

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  1. Follow the instructions to View a filter.
  2. Tap on Allowed by me
  3. Tap +
  4. Enter a domain
  5. Tap Allow site
  6. The site will now appear in the list and will be accessible when the current filter is in effect

Note

Some Websites and Apps use numerous different domains. In order to allow or block them you need to add all of the used domains. See Usage History for more information about discovering which domains to allow or contact Support

Block a custom site

  1. Follow the instructions to View a filter.
  2. Tap on Blocked by me
  3. Tap +
  4. Enter a domain
  5. Tap Block site
  6. The site will now appear in the list and will be inaccessible when the current filter is in effect

Delete a custom site

  1. Follow the instructions to View a filter.
  2. Tap on Blocked by me or Allowed by me
  3. Swipe left on the site you want to delete
  4. Tap Delete
  5. The site will be removed from the list

Homework Mode

Homework Mode allows you to designate periods of the day for distraction free internet usage for homework. Configure the Homework Filter to only allow the Categories you deem appropriate for homework i.e. Educational and schedule that filter for homework time.

Important

We recommend setting the Filter Mode to High (link) to ensure games and other apps like Spotify are blocked immediately at the beginning of homework time. If apps required for homework require another setting a 5 minute break between homework and primary mode will be required.

Time Limits

In order to limit the amount of time online, a schedule can be created for each profile of when the internet is off and when the internet is on. When the internet is on, you can choose which filter should apply for that period of time i.e. from 6pm-7pm only educational sites are allowed for doing homework (see homework mode). Whilst a schedule provides a healthy routine, sometime life gets in the way and the standard schedule needs to be overridden. Using Time restrictions and extensions you can adjust the schedule on an ad-hoc basis to adapt KoalaSafe to the vagaries of life

Create/Modify a schedule

  1. From the Home screen, tap the Profile you want to edit
  2. Tap Schedule

The schedule editor allows you to “paint” the times when each Filter is active. If no Filter is active the internet is off.

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The schedule can be zoomed in (down to 5 minute blocks) by pinching on mobile or using the +/- keys or scroll wheels on desktops.

Time Extensions & Restrictions

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If you would like to extend or restrict the time your child spends on the Internet, you can temporarily make those adjustments on you child’s profile.

  1. From the Home screen, tap the Profile you want to edit

  2. On your child’s profile, tap on one of the following:

    • Restrict time
    • Extend time
  3. A dialog is shown

  4. Tap For and choose a time period.

The restricted and extended time will be displayed on your child’s profile. You can remove either one at any time with the Remove time extension or Remove time restriction button.

Usage Reports

KoalaSafe allows you to see how long your kids spend online and where they spend their time. The Usage reports are per day, you can then drill down to see the usage by Category and inside a category by site or app. It is recommended that you regularly view the Usage reports for your children’s profiles to get a feel for what is normal.

  • Watch for spikes in usage
  • Watch the uncategorised category for unusual sites or sites you don’t approve of
  • Watch for no use which may indicate your child is now accessing the internet another way
  • Watch the blocked history to see what they are attempting to view

Important

KoalaSafe does not allow you to see what your children do online i.e. you won’t be able to see which videos they have watched on YouTube or who they message or friend on Facebook.

View usage

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  1. On the Home screen, tap the profile you want to see usage for.
  2. Tap on Usage.
  3. Tap on a Day bar

The total usage for the day will be displayed along with how it compares to the selected period. You can change the period shown between Last 7 Days and the Current Week by tapping on calendar_icon


View usage by category

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  1. Follow the instructions to View usage.
  2. Scroll below the Usage Comparison Chart
  3. Tap a Category

A comparison chart of the selected day compared to the selected period is shown for the selected Category. If a category is not present, it is either Ignored or it has not be used on the selected day.


Usage by Site or App

  1. Follow the instructions to View usage by category.
  2. Scroll below the Usage Comparison Chart
  3. Tap a Site or App

The History of usage for the selected day is shown.

History

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Usage History groups all the sites that have been visited into 5 minute windows for the selected day. This daily history can be searched, filtered by status (Blocked, Allowed, Ignored) and each of the sites can be blocked, allowed, ignored or visited by tapping them.

View history

History can be viewed in its entirety, by Category, or by App.

  1. View All Usage, Usage By Category, or Usage By App
  2. Tap the history_icon

Filter history

By default only sites that were Allowed are shown, by tapping the toggles you can view a filtered selection of the history.

To view Blocked sites only

  1. Follow the instructions to View history.
  2. Tap Blocked so that it is darkened
  3. Tap Allowed so that it is no longer darkened

Search history

  1. Follow the instructions to View history.
  2. Enter a search keyword into the Search box.

Block or Allow a site

  1. Follow the instructions to View history.

  2. Tap a Site

  3. Tap Block or Allow on the pop-up menu

  4. The site is added to either Blocked by me or Allowed by me for the filter that was active at that time.

    If the site is part of an App Profile, you will be prompted to Block or Allow the App

Ignore or unignore a site

  1. Follow the instructions to View history.
  2. Tap a Site
  3. Tap Ignore or Unignore on the pop-up menu

For more information see Ignored

Visit a site

  1. Follow the instructions to View history.
  2. Tap a Site
  3. Tap Visit Site on the pop-up menu

Note

The listed domains may not be visitable sites and may not render any human readable information.

Ignored

Devices are constantly using the internet connection for things like updates and notifications. KoalaSafe distinguishes between your child actively using the internet and the device using the internet in the background. To achieve this we do not include certain categories such as advertising to your child’s usage total.

You can also Ignore Categories, Apps and Sites to exclude them for counting towards the Usage totals.

Ignore a Category

  1. Follow the instructions to View usage.
  2. Scroll below the Usage Comparison Chart
  3. Swipe the Category left
  4. Tap Ignore

If a category is not present, it is either already ignored or it has not be used on the selected day.

Ignore an App

  1. Follow the instructions to View usage by Category.
  2. Scroll below the Usage Comparison Chart
  3. Swipe the App left
  4. Tap Ignore

If an App is not present, it is either already ignored or it has not be used on the selected day.

Ignore a Site

See Ignore or unignore a site

Unignore a Category

  1. Follow the instructions to View usage.
  2. Scroll below the Usage Comparison Chart to the Ignored list
  3. Swipe the Category left
  4. Tap Unignore

Note

Categories ignored by KoalaSafe for Usage purposes can not be unignored.

Unignore an App

  1. Follow the instructions to View usage by Category.
  2. Scroll below the Usage Comparison Chart to the Ignored list
  3. Swipe the App left
  4. Tap Unignore

Unignore a Site

See Ignore or unignore a site

Notifications

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The notifications area provide alerts to you about different events that occur in the system. This is currently limited to:

  • Upgrades
  • Factory Resets
  • Offline Issues
  • Unpaired Accounts


Important

Urgent notifications can not be deleted, they will disappear once the issue has been resolved.

The Big Red Button

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KoalaSafe provides the ability to turn the internet off for all devices at once (except those on Parent Mode). We lovingly refer to this as the Big Red Button, tap it to pause the internet for all devices connected to the KoalaSafe, tap it again to return the profiles to their individual schedule.





Kids Portal

The kids portal allows anyone connected to the KoalaSafe to see information about their device, the profile they are in and what the current status of that profile is i.e. Internet is On or Off and why.

Visit https://my.koalasafe.com whilst connected to KoalaSafe to access the portal.