Technical Information

KoalaSafe is a Wireless-N 150Mbps Access Point with 100Mbps Ethernet ports. All devices connected to the KoalaSafe are bridged with the Main Network, that is, devices connected to the KoalaSafe are on the same subnet as the devices connected to the Main Network. Local network traffic is not filtered or restricted so devices on the KoalaSafe always have access to local network resources like printers or file shares.

The KoalaSafe is not a router and does not provide DHCP services, this means there needs to be a router on the WAN side of the KoalaSafe.


The KoalaSafe takes control of DNS for all devices connected to it irrespective of the devices settings. This is a required part of our filtering and as such it is not compatible with other services that take control of DNS such as OpenDNS, Live Parental Controls or a local DNS server.

If you currently use a local DNS Server we suggest you have a look at installing an mDNS (Bonjour/ZeroConf/Avahi) Service on your network.

Required Outbound Ports

The KoalaSafe Companion app can control your KoalaSafe from anywhere not just when at home. To do this the KoalaSafe talks to our cloud servers and requires the following outbound ports to be open TCP 443, 8883, 5671 and UDP 514

In order to ensure the time is correct for schedules it also makes use of NTP on port 123

Advanced KoalaSafe Setup

If you have an advanced network in your home that has many access points or extenders already, KoalaSafe can be inserted in between a router and a switch to control and monitor all devices connected to the switch. This allows you to use your existing network of Access Points and extenders. All Parent devices should be added to a Parent profile which has Parent Mode permanently enabled. At present, the KoalaSafe WiFi can not be turned off.



This is an advanced setup, it requires numerous pieces of networking equipment to be configured to work together and is not generally recommended without technical knowledge. It will also increase the number of devices and profiles stored in the KoalaSafe. For optimal performance we recommend keeping the number of profiles to around 5 and the number of devices to around 30.